Refund policy

Returns & Exchanges
Only products purchased on www.pourmoiskincare.com with valid and associated complete order information may be accepted for exchange or return. Please e-mail us at ask@pourmoiskincare.com with all information about your order so we can start the return/exchange process. Our online customer care specialists are here to help make this process simple and hassle-free for you.

Note: Final sale items may not be returned or exchanged.

Using a pre-paid UPS shipping label
A free return label will be provided to you via email when you contact ask@pourmoiskincare.com.

What to do?

Simply print the label and affix it to the return package.
Fill out the return and exchange form included with your shipment. If the return and exchange form is not available, please e-mail ask@pourmoiskincare.com and we will provide you with the form.
Carefully repack the unused products in the original packaging along with the completed return and exchange form.
Drop package at any UPS store or UPS drop-box
Use another shipping method
What to do?

Fill out the return and exchange form included with your shipment. If the return and exchange form is not available, please e-mail ask@pourmoiskincare.com and we will provide you with the form.
Carefully repack the unused products in the original packaging along with the completed return and exchange form. Mail the package to the below address. Sorry, we are unable to accept C.O.D deliveries.
Please allow 7-10 business days from our receipt of package for processing the return/exchange transaction.

All returns should be returned to:

Pour Moi Beauty LLC
Attn: Return
1306 Monte Vista Ave. Suite #10
Upland, CA 91786

For additional information on returns and exchanges, please email us at ask@pourmoiskincare.com or call us at 1.909.243.1456.