Customer Support

Free shipping on orders $60 +

Order Process

Most orders are packed & shipped out of our warehouse within 2-5 business days (processing time does not include weekends or holidays). You will receive a “shipment confirmation” email that includes the package tracking number.

Payment

All orders are subject to bank authorization prior to processing and only purchases that are authorized and approved will be shipped.

Pour Moi Skincare cannot accept responsibility for the theft or loss of items once delivered.

For more information email us at support@pourmoiskincare.com or call 909-243-1456 available M-F 9 am – 5 pm PST and allow up to 3 days for us to respond. We don’t outsource our customer service, we handle all inquiries ourselves to ensure world-class service.

Order Protection
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

Damaged, Lost, or Stolen Orders?

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.